Privacy Policy

Effective date: May 8, 2026 · Last updated: May 8, 2026

This Privacy Policy explains how USALO AI ("USALO AI", "we", "us", or "our") collects, uses, and protects information when you visit usaloai.com, submit our quote request form, or otherwise interact with our services.

1. Who we are

USALO AI provides AI-powered call handling and appointment booking services for local businesses. We are based in Naperville, Illinois, USA. You can reach us at usalo@usaloai.com or +1 (630) 703-6676.

2. Information we collect

2.1. Information you give us directly

When you submit our quote request form, we collect:

  • First name and last name
  • Business name
  • Phone number
  • Email address
  • Optional message describing your business

2.2. Information collected automatically

When you visit the website, we and our service providers may automatically collect:

  • IP address and approximate geographic location (country / state)
  • Browser type, version, language, operating system
  • Pages visited, links clicked, time spent on the site
  • Referring URL

3. How we use your information

We use the information described above to:

  • Respond to your quote request and prepare a personalized proposal
  • Schedule and conduct demo calls or onboarding sessions
  • Send you transactional emails related to your inquiry or service
  • Send occasional product updates relevant to your business (you can opt out at any time)
  • Improve the website, content, and our services
  • Detect and prevent fraud, spam, and abuse
  • Comply with applicable legal obligations

4. Service providers we share information with

We share information only with vetted service providers who help us operate, and only to the extent required for those services. These include:

  • Web3Forms — receives form submissions from our website and forwards them to our email. Privacy policy.
  • Webflow — hosts our website and may process basic analytics and security data. Privacy policy.
  • Email service providers — for our outbound and inbound email communications.

We do not sell, rent, or trade your personal information to third parties for advertising or marketing purposes.

5. How long we keep your data

  • Form submissions: kept for up to 24 months while the lead is active, then deleted or anonymized.
  • Customer data: kept for the duration of the service relationship, plus up to 5 years for legal, tax, and accounting purposes.
  • You may request earlier deletion at any time (see Section 7).

6. Cookies and tracking

Our website uses a small number of cookies for basic functionality and aggregate analytics. We do not use advertising cookies or cross-site tracking. You can disable cookies in your browser settings; some site features may not work properly without them.

7. Your rights and choices

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your personal data
  • Opt out of marketing emails (every email contains an unsubscribe link)
  • Receive a copy of your data in a portable, machine-readable format

To exercise any of these rights, email us at usalo@usaloai.com with the subject line "Privacy request". We will respond within 30 days.

California residents (CCPA)

If you reside in California, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it. We do not sell your personal information. To exercise your CCPA rights, contact us at the address above.

8. Security

We use HTTPS encryption for data in transit and reasonable security measures for data at rest. While we work hard to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's privacy

Our website and services are intended for business owners and are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. International users

USALO AI is based in the United States. By submitting information through our website, you acknowledge and agree that your data will be processed in the United States, which may have different data protection laws than your country of residence.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes will be communicated via email (if we have your address) or via a notice on the website.

12. Contact us

Questions about this Privacy Policy or our data practices? Reach out:

USALO AI

Naperville, Illinois, USA

Email: usalo@usaloai.com

Phone: +1 (630) 703-6676

This Privacy Policy is governed by the laws of the State of Illinois, USA. If any provision is found to be unenforceable, the remaining provisions remain in full force and effect.